Visitor
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1 Message
$10 checking account autopay discount
I added my checking account to get the $10 auto pay discount and paperless billing, but my bill hasn’t reflected it yet and it still shows the full price. I know they say it takes up to a billing cycle to apply but I know that’s usually not true and that it reflects within the same month you do it most of the time. My bill is not due till 24 June so I have three weeks Will this reflect by then and if not, will I get the credits for it?
EG
Expert
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118.3K Messages
10 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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3.3K Messages
10 hours ago
Hi there! Thanks for taking the time to reach out to us today. Our team is happy to help. The Autopay Discount can actually take up to two billing cycles to be applied. However, as you said, at times it's much sooner.
We would be happy to take a look at your account to check if it has been applied yet. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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