Visitor
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1 Message
$10 auto pay and eco bill discount moved to $5
Hello, I have been with xfinity since April 28, 2021. Since this date I have received the $10 discount for having auto-pay and eco bill on together. After a recent move within the same apartment complex (ie. same address, zip code, etc., different apartment number is all) I am no longer receiving the full $10 discount but instead a $5. I was given no indication that the discount was lowered or anything so I am genuinely confused as to why this happened.
Anyone with a similar experience?
Accepted Solution
XfinityLinda
Official Employee
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1.4K Messages
3 years ago
Hello, @warren_w! Thank you for connecting here with your billing concerns. I'm sorry about the confusion with your paperless billing and eco bill discount. I will gladly review your account to see what the issue is. I can tell you that we offer the $10 discount when your autopay is set up with a bank account. The $5 discount is applied when you use a card for autopay. Please send a Direct Message with your name and address, so I may assist.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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KConneely
Visitor
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1 Message
3 years ago
I am having the same problem. I have called three times about this issue still not resolved. I have changed it to ACH payment or credit card. I am annoyed to say the least.
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user_383796
Visitor
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1 Message
3 years ago
So, now in order to get the $5 autopay discount, that used to be linked to my credit card, I have to link my bank account. Considering Xfinity has had data breaches in the past, I find this to be a ridiculous change in policy.
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user_0d9935
Visitor
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1 Message
3 years ago
I am having the same issue here. This is crazy to say the least and I agree with one of the comments above that Xfinity has had breaches in their data and I do not understand why they are forcing customers to give that type of information.
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user_673616
Visitor
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1 Message
3 years ago
You're lucky. They took my eco discount away all together! I signed up for a package, which was advertised as $29.99/month. I wasn't aware it was really $39.99/month with a $10/month eco pay discount. I know...shame on me, right? My story goes...
I usually like to pay my own bills so when my credit card was automatically charged for my internet package, I found my comcast account was set to autopay (I didn't authorize this but they must have enrolled me when I signed up for the package). Of course, I turned it off. The next month I received a surprise bill for $39.99! I called to see why I was being charged $39.99 and I was told the $29.99/month package included an eco pay and auto pay discount. I was no longer getting it because I unenrolled. I asked where this discount was listed and I was told it was in my order summary; they pasted a copy in the chat. Well, I still had a copy of my original email order summary. Interestingly, it mentions nothing about the eco discount. I shared a pasted copy of my order summary and asked them to show me where it says I was receiving a the eco discount. They couldn't and ignored my request when I asked a few more times. They redirected their attention to the statements. Yes, the discount is mentioned on the statement, however, the legal disclaimer is not. And the issue is that I unenrolled before I saw my first statement. Thus, it was too late by the time I saw the statement.
Long story short, I immediately signed back up when I learned my plan was really $39.99/month without autopay and eco billing. A Comcast Rep kindly helped credit a $10 discount and said I should start to automatically see the eco and autopay discount on the next billing cycle. Apparently, that was not true and the last several times I've called I've been told they cannot reinstate the eco and autopay discount code.
My issue is that I was not shown this discount in my initial order summary. I cannot find a published legal disclaimer that states it can be taken away for the duration of your package if you unenroll (the only time I've seen anything is when an agent pasted language that I supposedly received in my initial email order summary). I feel like Comcast is trying to pull a fast one on consumers. I would not feel the way I do if the discount had been a visible line item on my order summary (they include details on the cancelation fee, equipment rental fee, other promotional details....but nothing was written or listed about the $10 eco discount). I would have known package was contingent on fulfilling some requirement, which I could have made sure to do. Instead, I learned about it too late and now they say they can't do anything about it. I will have to call them every month for the next 18 months. The alternative? Cancel and pay a cancellation fee. Oh, wait...Comcast has basically monopolized my area. I'm stuck with them. And they must know it. Time to call the attorney general to see if this is legal.
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