Visitor

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2 Messages

Thursday, October 2nd, 2025

Reward redemption

Hello - I received and redeemed an xfinity reward for a subscription to perplexity Ai pro.  It was redeemed around Dec 31, 2024.  At the time of redemption, I read and took a screenshot of the disclaimer, which states:

"Code valid for eight (8) 12-month subscriptions to Perplexity Pro."

Please advise how I redeem the additional seven (7) 12-month subscriptions to perplexity pro - assuming the disclaimer is legally binding.

I can send a copy of the screenshot if needed.

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Visitor

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2 Messages

16 hours ago

Here is the disclaimer..

Official Employee

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1.7K Messages

Hi there, @user_kamgrn! Thanks for reaching out to us here on the Community Forum. I don't see any documentation for an answer on this, but off the top of my head, have you tried the code again, or checked the subscription information for the service?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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