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user_dglc5l
1st Topic

Visitor

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1 Message

Saturday, April 19th, 2025 2:23 PM

Wifi - Work from home

Hi, I recently received a remote job and my equipment requires for me to be plugged into the ethernet to complete calls. My modem is located in the living room, as my home office/ work area is in my room, would I have to move the modem to my room and if so, will that require an appointment to be made? Or are there other options I can take in making sure I am connected to the ethernet?

Question

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Updated 

6 days ago

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XfinityJorge

Official Employee

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2.1K Messages

6 days ago

 

user_dglc5l Greetings! Thank you so much for using our Forums to reach out team directly and we are here to work with you to see what is going on with your wireless connection. I know how important it is to have a stable connection as I have people under my roof that work from home as well so we got your back! In order to get started can you please send us over a DM with your full name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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EG

Expert

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110K Messages

6 days ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section. 

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