Visitor
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2 Messages
Wifi equipment fried by lightning
At around 4am a sever thunderstorm passed across our neighborhood. A lightning strike occured near the post where all the lines are. My light service was briefly interrupted with a surge but returned after a minute or so. All my outlets seem to be in working condition but now my Gateway/Modem doesnt seem to power back on. No lights at all. Was my Gateway fried by the light surge? And if so how do i go about repairing/replacing my modem? As i currently work/study through my computer.
XfinityKei
Official Employee
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2K Messages
4 hours ago
@J_DelgadoGarcia Im glad to hear everyone was ok after the storm. I can help you with your connection and modem concerns as well as help you get a replacement device. Can you please direct message me your first and last name along with your full service address so that I can assist you.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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