Visitor
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1 Message
Underground cable is coming from post up my tree across the street down another tree and it’s supposed to be underground
I’ve called Xfinity multiple times and reported an unsafe wire. Xfinity came out and said they were not the proper team. They could only work on the cables going directly to my house. I called Xfinity again and received a ticket number ECM0025939327 there has been no response and in the app it says this ticket is unknown. It’s been like this since June 2026 and it’s now the end of October my street trees are dying and the HOA is requiring me to remove them. I need this cable out of my trees and I don’t understand why Xfinity is just ignoring it.
XfinityBradM
Official Employee
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1.7K Messages
5 hours ago
@user_nghrpo Our team can jump in and assist with this underground cable bury issue. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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