Visitor
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3 Messages
TV/INTERNET DOWN
My TV and internet has been down for 2 days. Ive unplugged and restarted everything multiple times and nothing happens. My modem says that it is offline. I would like to speak to someone about it instead of using the app. All it wants to do is schedule a tech to come and look. Any Help?
XfinityJeniece
Official Employee
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3.1K Messages
1 day ago
Hey there, user_sh5e0p, thanks for reaching out through Xfinity Forums regarding your services. We would be happy to help you with troubleshooting your account. Can you please send us a Direct Message with your full name and address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
(edited)
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user_sh5e0p
Visitor
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3 Messages
1 day ago
just sent that info.
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