Hello @user_jcpuzl, thank you for taking the time to reach out on social media. I understand your concern, and want to help in any way I can. We do offer large-button remotes, and I'd be happy to help you order one for your mom.
To access the account, will you please send us a direct message with your full name and complete service address to “Comcast Business”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityKrista
Official Employee
•
1.5K Messages
7 months ago
Hello @user_jcpuzl, thank you for taking the time to reach out on social media. I understand your concern, and want to help in any way I can. We do offer large-button remotes, and I'd be happy to help you order one for your mom.
To access the account, will you please send us a direct message with your full name and complete service address to “Comcast Business”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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