Visitor
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1 Message
Serviceability request
I need a serviceability request. We have a new construction home. The address has been registered with usps for a few weeks now. The other homes on our small road are xfinity serviceable. We have called a couple times and even got a ticket number
XfinityJeniece
Official Employee
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3.1K Messages
1 day ago
Hey there, Tbailey78 congrats on your new construction home! I would be happy to check on serviceability in your area and your ticket number. If you can please send us a Direct Message with your full name and your full address. I truly appreciate your choosing Xfinity.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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