Service out since yesterday with no eta

user_16c470 I am so sorry to hear that your service has been down since yesterday. I completely understand how stressful and disruptive it is to go over 12 hours without an update, especially when an initial ETA has passed without a resolution. We know how much you rely on your connection, and I truly appreciate your patience while our teams work through this. Regarding the status on our website, I want to be as transparent as possible: typically, when an ETA is no longer listed, it means our local technicians are currently working hard to identify the root cause or deal with unexpected complexities. In these cases, we have access to the same live information you see on the Status Center, as the teams in the field update that data in real-time.

 

However, I would be more than happy to take a closer look at your specific node to see if any new internal notes have been added.

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• Your Complete Service Address

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I’ll dive right in and see what I can find for you.