Visitor
•
1 Message
Service Issues since 3/24/26
We were notified prior to 3/24 that Xfinity would be doing "upgrades" to our service area. Since that day, we have not had consistent access to our cable or wifi. Every day, we can only choose one cable channel - 1. At the same time, our wifi is up and down, which means our streaming services that we pay for separate of our cable will not work. Typically, everything is working again by 10AM or so. Then, the outage reoccurs in the evening hours and we lose some channels again.
A tech did visit the home about a week after the issues started (what a process that was) to make sure there wasn't more going on and told us it was related to the "upgrades" and would be over soon. Here we are almost a month in and we are still dealing with having access to 1 channel and wifi that isn't consistent. All while still being billed $360 a month from Xfinity and paying for streaming services that we can use if wifi is available.
Calling them doesn't work - the person answering only has a script that tells them to have me check for loose cables and restart the system. Any suggestions?
XfinityDena
Official Employee
•
4.2K Messages
3 hours ago
@vittclan5
I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!
We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken since the last technician visit?
0
0