New Poster
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3 Messages
Scrolling thru channels I didn't pay for
Xfinity, Please hide the channels that I didn't pay for so I don't have to flip thru them. My elderly mother with dementia gets confused when flipping through the channels, especially those that show "cancel or subscribe to this channel". I just got the newest voice controlled remote but I haven't set that up for her because that would only confuse her more. Occassionally she'll scroll using the up/down button and sometimes she'll try to key in a channel but occassionally types too many numbers. Can you please simplify the remote and the scrolling function so that a "four year old" or a "76 y/o with dementia" can enjoy your service more?
CCAndrew
Gold Problem Solver
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25.9K Messages
4 years ago
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Rustyben
Expert
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24.6K Messages
4 years ago
adding.. for x1 equipment you can change the guide view to free to me which hides channels not in your subscription.
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marychris65
New Poster
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1 Message
4 years ago
How do you set it up so that we're only scrolling through our channels? I have given up watching tv because it's too much to scroll through with so many unsubscribed channels to get past. Thanks.
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CCAndrew
Gold Problem Solver
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25.9K Messages
4 years ago
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