Oh, no! I hope everyone is safe. We appreciate you connecting with us here about the damaged wires. It sounds like you would need a technician if the internet is out as well. You've come to the right place for assistance. I'll have to get a ticket opened for you. For this reason, I'll need to get your full name and complete service address sent to me by Direct Message. I look forward to your DM.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityLinda
Official Employee
•
2.4K Messages
2 hours ago
Oh, no! I hope everyone is safe. We appreciate you connecting with us here about the damaged wires. It sounds like you would need a technician if the internet is out as well. You've come to the right place for assistance. I'll have to get a ticket opened for you. For this reason, I'll need to get your full name and complete service address sent to me by Direct Message. I look forward to your DM.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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