Visitor
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1 Message
Reset admin access
need help with my XB7 Admin Tool credentials. I forgot the Admin Tool password and performed a factory reset, but the reset did not restore access. I have tried the sticker password, “password,” and the current Wi-Fi password with username admin, and none work. Admin Tool access is enabled in the Xfinity app, but the app does not give me an option to create a new Admin Tool password. I need access to 10.0.0.1 so I can put the XB7 into Bridge Mode for my TP-Link Deco BE63 system. Please reset/reprovision the Admin Tool credentials or replace the gateway if necessary.
XfinityBillie
Official Employee
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4.5K Messages
3 hours ago
@user_evawmu I appreciate you confirming that you have attempted a factory reset, as well as ensuring that the Admin Tool access is enabled in the Xfinity app. When you toggled access on, did it prompt you to create a new password for the admin tool?
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BruceW
Gold Problem Solver
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27.7K Messages
2 hours ago
Does https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode help?
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