NLRL's profile
NLRL
1st Topic

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2 Messages

Tue, Jan 28, 2020 2:00 PM

Remote control for low vision senior

Have a Sony TV series 8000, with a non controlled cable box, which is ON at all time.

Tried a number of remotes on the market but they can not deal with this type of box. Tried to talk with Customer service at Comcast  in Philippines and could not help.  Please , need help

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1 y ago

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Rustyben

Expert

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24K Messages

1 y ago

@NLRL wrote:

Have a Sony TV series 8000, with a non controlled cable box, which is ON at all time.

Tried a number of remotes on the market but they can not deal with this type of box. Tried to talk with Customer service at Comcast  in Philippines and could not help.  Please , need help

what is the model number of the set top box? is this accessibility related? 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

@NLRL
Check with your local service center to see if you can get one of these
https://www.xfinity.com/support/articles/large-button-remotes

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