NLRL's profile

New Poster

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2 Messages

Tue, Jan 28, 2020 2:00 PM

Remote control for low vision senior

Have a Sony TV series 8000, with a non controlled cable box, which is ON at all time.

Tried a number of remotes on the market but they can not deal with this type of box. Tried to talk with Customer service at Comcast  in Philippines and could not help.  Please , need help

Responses

Rustyben

Expert

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24K Messages

1 y ago


@NLRL wrote:

Have a Sony TV series 8000, with a non controlled cable box, which is ON at all time.

Tried a number of remotes on the market but they can not deal with this type of box. Tried to talk with Customer service at Comcast  in Philippines and could not help.  Please , need help


what is the model number of the set top box? is this accessibility related? 

I am not a Comcast Employee.
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CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

@NLRL
Check with your local service center to see if you can get one of these
https://www.xfinity.com/support/articles/large-button-remotes

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