pahchester's profile

New Poster

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2 Messages

Mon, Nov 9, 2020 5:00 AM

Re: Accessible Remote for Customer with Alzheimer's

Wondering if anyone has found a solution,  or if Xfinity is paying attention and addressing this need. 

My mother-in-law watches 4 channels.  And they are not adjacent on the remote. She is having an awful time with the Xfinity X1 remote control and we live an hour away and cannot pop in to address the issues. 

A generic remote that one could program with the 4 channels, the volume up and down, and the power is what she needs. There is one out there but the reviews all say it does not work with Xfinity X1. 

Should we replace the modem/or set top box so it will work with a simple remote like I described. 

 

I would think that Xfinity would welcome the opportunity to help it's senior customers. 

 

 

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

6 m ago

If you can’t find a remote or down grade to simple equipment, set her up a favorites list and default her guide to favorites.
https://www.xfinity.com/support/articles/x1-default-guide-view

New Poster

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2 Messages

6 m ago

Thanks for the response. Makes sense, 

But, we need a simple remote, REAL SIMPLE REMOTE.  Having her hands on a remote with 30 buttons is a recipe for confusion.

 

Can I ask Xfinity for a downgraded set top box??   

Is there a number to call??

  

CCAndrew

Diamond Problem Solver

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25.9K Messages

6 m ago

I’ve escalated it up to an Official Employee but if you end up with a DTA, try the pictured remote. They aren’t used/made anymore maybe ebay?

Official Employee

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2.5K Messages

6 m ago

Good afternoon, pahchester. Thank you for posting here in the Community. 🙂

 

Yes! We should have an alternate option for your mother-in-law that is much more simplified. We have basic adapter boxes that have minimal functions to keep track of. They are what we call Legacy boxes (older and not on X1 Platform)and they supply just simple/basic live TV. You can find out more about them here: https://comca.st/38oD1cQ. The remote that comes with it should be the one listed at the bottom righthand corner of the page here: https://comca.st/3ePkPuc. Let me know what other questions you have!

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New Poster

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2 Messages

4 m ago

We have a similar situation with a family member.  We found a very simple, limited button third party remote, but it only works with IR (Infrared).  The xfinity boxes work with RF (radio frequency).  I'm trying to find out if we can set up the cable box to activate IR, but I'm having trouble trying to find the resource to answer our question how to do that.  I can't get through to a live agent, and none of the resources can tell me how either.  Xfinity has their own accessibility remote, but there are still too many buttons for our family member to use.   If someone could tell me how to get the thrid party IR remote to work with the xfinity cable box, I'd appreciate it.

Rustyben

Expert

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24K Messages

4 m ago


@tatpefb wrote:

We have a similar situation with a family member.  We found a very simple, limited button third party remote, but it only works with IR (Infrared).  The xfinity boxes work with RF (radio frequency).  I'm trying to find out if we can set up the cable box to activate IR, but I'm having trouble trying to find the resource to answer our question how to do that.  I can't get through to a live agent, and none of the resources can tell me how either.  Xfinity has their own accessibility remote, but there are still too many buttons for our family member to use.   If someone could tell me how to get the thrid party IR remote to work with the xfinity cable box, I'd appreciate it.


I feel your pain and have experienced this with a relative some 12 miles away at the time having to drive over to see what was now set wrong.  

 

The IR is always 'on' (available) I put an old empty DVR case under the front to raise the box up that little bit in the front only so that IR can enter easily. have you tried using a roku or fire TV device with their limited remote? there is also a DTA (HD available) that uses the xr2 IR remote (simple but with numbers).  If vision is a problem too, there is an x1 remote with very large numbers (no voice control at this time).

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

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2 Messages

4 m ago

Thanks, RustyBen, for your quick response.  I looked up those other remotes you mentioned, and they are all IR, but they had a few more buttons than what we were looking for.  The one we were looking at was Flipper.  Our family member is in a memory care/Alzheimer's unit.  Her eyesight is good, but we really want to limit the button's she has to use.  Flipper was the one with the least buttons.  Plus it had a hidden compartment with other buttons, which others can use to program things.  So, I guess we'll investigate that now that we found out that IR is always on.    Thanks again for your help.

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