Payment issues online, on phone, website not working

Listen, I've had nothing but trouble EVERY MONTH with paying my bill. I have to call and enter everything with an automated system that is just as bad. I'm so over this. Considering canceling my account and going to a different provider.

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user_a0u4k5

Visitor

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5 Messages

5 hours ago

And before you tell me I should chat with an online assistant, that hasn't done anything. Yes, I use my mobile device. No, I don't have a laptop or desktop to try it on. Yes, I have opened the site in a browser. No, it has yet to work. All I ever get is an error and can never seem to get to the payment t online portion of the website. So frustrating!

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XfinityPaula

Official Employee

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2.3K Messages

2 hours ago

user_a0u4k5 Good morning to you! Thank you for creating the post and reaching out to our Xfinity Forums team for help with making your payment online. I'm sorry to read how much trouble you have with making the payment only to end up having to call in to have the payment processed. Fortunately you have found the right team to help out.

Can you please send us a direct message with your name and service address, so we can help you with the account?

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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user_a0u4k5

Payment issues online, on phone, website not working

user_a0u4k5

XfinityPaula

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