Hello @user_vy3ccl Thank you for taking the time to reach out to us here on Forums. Emails are important more than ever to be able to receive,
First, could you please log in to your Xfinity email account directly through the Xfinity Connect website (Xfinity.com/Email)? This will help us determine if the issue is specific to how you're accessing your email (like through a desktop client or mobile app) or if it's with the account itself.
Once you're logged in through the website, could you check a few things for me?
Your Spam or Junk folder: Sometimes, legitimate emails can mistakenly end up there. Please take a look to see if any of your missing emails are there.
Your Filters: It's possible that a filter might have been accidentally created that's directing incoming emails elsewhere or even deleting them. You can usually find your email filters in the settings or options menu of the Xfinity Connect website.
Your Blocked Senders list: Please check your blocked sender list to ensure that none of the senders you're expecting emails from have been accidentally added.
Try to send a new email
If you've checked these areas and still aren't seeing your missing emails, there are a few other things we can investigate on my end.
XfinityKam
Official Employee
•
91 Messages
3 hours ago
Hello @user_vy3ccl Thank you for taking the time to reach out to us here on Forums. Emails are important more than ever to be able to receive,
First, could you please log in to your Xfinity email account directly through the Xfinity Connect website (Xfinity.com/Email)? This will help us determine if the issue is specific to how you're accessing your email (like through a desktop client or mobile app) or if it's with the account itself.
Once you're logged in through the website, could you check a few things for me?
If you've checked these areas and still aren't seeing your missing emails, there are a few other things we can investigate on my end.
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