athena14's profile

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78 Messages

Thu, Dec 10, 2020 6:00 AM

No closed captions today on MSNBC

No closed captions today on MSNBC.  CNN has cc.  Other channels, too.  I need captions!  

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1 Message

6 m ago

We have rhis problem too.  Several wierd things on our end...  

First, this is an intermittent problem.  CC works fine one day, and fails the next.

 

Second, when it fails on our family room TV, our kitchen TV still displays the CC text.  Why it fails on one X1 Comcast box, and works on a second X1 box is very bizarre. Yes, we have now gone through three X1 boxes in our family room, and this issue still appears.

Third, when CC fails on MSNBC, to our frustration CC still works normally on all our other channels.  What is it about MSNBC that it fails while other stations don't?

 

These fails occur no matter how we are connect: coax, ethernet, and WiFi

 

For those with severe hearing loss, cranking up the volume doesn't work.  We need CC to work. 

athena14

Contributor

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78 Messages

6 m ago

Somebody was paying attention!  Closed captions are back on MSNBC!  

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