16 Messages
No closed captioning on NBC
Here in Boston I’m not getting any closed captioning on the NBC channel. It’s not the cable box because it’s also happening on the stream app. Is this happening for anyone else?
16 Messages
Here in Boston I’m not getting any closed captioning on the NBC channel. It’s not the cable box because it’s also happening on the stream app. Is this happening for anyone else?
XfinityMarcos
Official Employee
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2.2K Messages
11 days ago
Hello Gw1594, thank you for reaching out and for testing the closed captioning on the Stream app. I love that app a ton, so I'm glad you're using it also. When you attempt to enable closed captioning, are you getting an error message or error code at all?
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EG
Expert
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109.4K Messages
11 days ago
Concern moved here to the Accessibility help section.
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