Gold Problem Solver
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271 Messages
No Captions available on Fox's 9-1-1 s03e8
There are no closed captions available for Fox's 9-1-1, s03e08, an episode which is ironically titled "Malfunction".
I've checked multiple Xfinity platforms-- X1, Xfinity Stream Beta smart tv app, Xfinity Stream for Android, and The Xfinity Stream website on a PC, and captions are not available on any of them.
Fox's own website has the episode, and captions are available there.
DVR11
Contributor
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29 Messages
5 years ago
This has happened to me a couple of times with various programs.
Sometimes SAP or CC doesn't get supported on Xfinity; it isn't a problem with your equipment or anything else, it has to do with the supplier.
The only thing I could recommend you do is get in touch with Comcast either via email or by phone, then you could voice a compliant, that way (hopefully) they can resolve the issue.
Best of luck!
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Rustyben
Expert
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24.6K Messages
5 years ago
this issue can also be a local channel broadcast issue (not the stream but broadcast system ruins the CC stream). to test this play the same recording on both home DVR and via a smart device (cloud DVR).
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