Tcalg's profile

Problem Solver

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179 Messages

Sat, Feb 15, 2020 12:00 PM

No Captions available on Fox's 9-1-1 s03e8

There are no closed captions available for Fox's 9-1-1, s03e08, an episode which is ironically titled "Malfunction".

 

I've checked multiple Xfinity platforms-- X1, Xfinity Stream Beta smart tv app, Xfinity Stream for Android, and The Xfinity Stream website on a PC, and captions are not available on any of them.

 

Fox's own website has the episode, and captions are available there.

Responses

DVR11

Contributor

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29 Messages

1 y ago

This has happened to me a couple of times with various programs.

Sometimes SAP or CC doesn't get supported on Xfinity; it isn't a problem with your equipment or anything else, it has to do with the supplier.

The only thing I could recommend you do is get in touch with Comcast either via email or by phone, then you could voice a compliant, that way (hopefully) they can resolve the issue.

 

Best of luck!

Rustyben

Expert

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24K Messages

1 y ago


@DVR11 wrote:

This has happened to me a couple of times with various programs.

Sometimes SAP or CC doesn't get supported on Xfinity; it isn't a problem with your equipment or anything else, it has to do with the supplier.

The only thing I could recommend you do is get in touch with Comcast either via email or by phone, then you could voice a compliant, that way (hopefully) they can resolve the issue.

 

Best of luck!


this issue can also be a local channel broadcast issue (not the stream but broadcast system ruins the CC stream). to test this play the same recording on both home DVR and via a smart device (cloud DVR).

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