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user_uyu4ra
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10/09/2026 2:58 AM

new streaming box

I exchanged my streaming box at the local xfinity store today. I've hooked it up and after turning on the tv but am unable to navigate. The voice remote doesn't activate so I can't even try to pair the new handheld remote to the tv. What do I need to do to fix this?

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1 hour ago

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XfinityVictor

Official Employee

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1 hour ago

 

user_uyu4ra Hello, I am sorry you are having issues with your new box. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service. To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue? 

 

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