Visitor

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2 Messages

Tuesday, September 1st, 2026 3:42 AM

Membership Benefits

I redeemed some benefits last month and they seemed to have disappeared. I checked my redemption area, but the ones I'm looking for are not there. Any help?

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Official Employee

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1.5K Messages

59 minutes ago

Hey there JCblues 👋 Thanks for being any active member of our community with your post. I'm glad to hear you're taking advantage of those awesome Xfinity Membership benefits, so I definitely don't want you to miss out on anything you've already redeemed! Can you tell us what benefit specifically you redeemed that disappeared?

 

Visitor

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2 Messages

It was a code for early access to Call of Duty: Modern Warfare Open Beta! I was able to claim the code, but the Xfinity app refreshed upon my redemption, and I was unable to access the code even after signing out and back in. After checking multiple times, the reward showed up under my "redeemed benefits" page, but I am still unable to access the code. 

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