Visitor
•
1 Message
Manager about a complaint
Your automated AI answering service will not let me get through. No matter what button I press it doesn't understand and it doesn't send me through and I keep calling and calling and calling and I can't deal with it as a disabled person after 5 years with you and being used to automatically getting through to the disability department. I can't deal with this. My number is [Edited: "Personal Information"]. Get rid of your stupid AI or get back to the old one that automatically put me through to the customers with disability department or something but this new newer version is not working and has not been working for many many many weeks
XfinityAldrik
Official Employee
•
2.6K Messages
3 hours ago
Thanks for reaching out to us on our community forums @user_y1zlph! I’m really sorry to hear about this experience. I can absolutely understand how frustrating and overwhelming it would be to repeatedly call for assistance and be unable to reach the department you need, especially when you've previously been able to reach our accessibility team without these issues.
We have an official site for our accessibility team including their contact information here:
https://www.xfinity.com/accessibility#:~:text=Accessibility%20Support%20Center
Our team would love to assist as well! If you’d like to continue working with us, could you please tell us more about the original reason for reaching out?
0
0