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user_zru3yt
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Wednesday, August 5th, 2026 6:00 PM

iphone and ipad dropping wifi every few seconds

Several people have brought up this issue but I have not seen resolution. I have a new router after being replaced last week by xfinity onsite techs. It is working fine on my laptop connection but my iphone, ipad and a friend's phone and ipad drop wifi every 5 seconds or so. This is costing me big bucks on my cell usage because that's my fallback and I've used most of my data plan. I can't get through to a real person. Please help asap.

Corrine Lerner

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43 minutes ago

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XfinityChristy

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2 hours ago

@user_zru3yt Thank you for reaching out, and I'm sorry you're dealing with this. Since the issue seems to be affecting multiple Apple devices but not your laptop, I'd like to gather a few more details. Do the iPhones and iPads reconnect on their own, or do you have to manually reconnect them each time? Have you noticed if this happens everywhere in the home or only in certain rooms? We'll be happy to help troubleshoot and get to the bottom of this with you. I know how frustrating it is to rely on cellular data when your Wi-Fi isn't staying connected.

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user_zru3yt

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3 Messages

Hi - thanks for the response. This happens anywhere in my (very small) townhouse. I can be connected to my wifi and it will drop, then will re-acquire. I previously recorded a 2 minute video showing my phone dropping repeatedly, about every 5 seconds. (Note: the file is too long to meet your 10M limit.) I have the wifi configured on my phone and ipad to Auto-Join.  Side note: I do NOT have this problem when using Xfinitywifi public network, which I will then sometimes use as a backup but the signal is weak at my home, so not preferable.  I also did not have this problem before the new gateway was installed last week. I've disabled my VPN BitDefender product to rule it out, plus two devices didn't even have it running on theirs but still have the problem. No clue. Thanks for your help.

Corrine Lerner

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1 hour ago

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XfinityDena

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4.5K Messages

Have you tried to forget the network and then reconnect your device? @user_zru3yt  

I am an Official Xfinity Employee.
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1 hour ago

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user_zru3yt

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Yes, thanks. I've tried powering off my devices, then rejoining that wifi. Restarted the gateway to clear bad configs, restarted phone and then rejoining the wifi after gateway reset. I've tried pretty much every permutation you can think of. 

Corrine Lerner

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1 hour ago

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XfinityThomasA

Official Employee

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3.7K Messages

 

user_zru3yt - Thank you for sharing those details. Are any other devices in the home experiencing the same issue, or is it limited to your Apple devices? Have you also ruled out whether your current internet speed tier or the number of connected devices in your home could be contributing to the problem? As a next step, please turn off mobile data on your Apple devices so they're forced to connect through your home WiFi network. Then test the connection and let us know what you experience. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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43 minutes ago

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