I need the ACCESSIBILITY remote to ONLY scroll thru the FAVORITE channels when pressing the CH UP and CH DOWN keys

Howdy - my mom has trouble with vision and also dexterity. We received an "accessibility" remote from xFinity today. (The buttons are easier to use, but IMHO there should still be an even simpler and bigger-buttoned remote. Like only power, volume, and channel up/down.)

Anyway, she has about 6 favorite channels. That is ALL she watches. We have made those six channels, FAVORITES. OK, good so far.

But then when the CH UP/DOWN buttons are pressed, the cable box scrolls thru ALL the channels, making the FAVORITES list absolutely and completely useless.

100% completely useless.

It's quite literally as if the favorite channels list doesn't exist at all. And again, this is with the ACCESSIBILITY remote, which obviously should contain features that help folks with poor vision, dexterity, etc.

So...

Anyone know a solution to this problem? [Edited: "Polling"]

Thanks...

Responses

XfinityKrista

Official Employee

•

1.5K Messages

3 months ago

Hello @user_0qvja2, thank you for taking the time to reach out on social media. I understand your concern with the remote, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
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Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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Accessibility

user_0qvja2

I need the ACCESSIBILITY remote to ONLY scroll thru the FAVORITE channels when pressing the CH UP and CH DOWN keys

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