Visitor
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1 Message
How to speak to live agent
I moved and cannot get in touch with anyone to cancel my internet services. WHY is this so hard?!
Visitor
•
1 Message
I moved and cannot get in touch with anyone to cancel my internet services. WHY is this so hard?!
XfinityJon
Official Employee
•
1.9K Messages
51 minutes ago
Good evening user_h53sv2. I can certainly understand moving has enough going on. You have reached the right team. I will be happy to assist you with your request. I will need to some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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