Equipment info

Joined Oct 2025. Both boxes would not work. Finally got rep to visit Jan 5. Main box old and bad. He replaced with new updated box and one TV worked. The other Small box was also old. He could not get to work. He left. I then took small box back to store. They gave me a second old small box. Still would not work. I paid a media rep to check it out. He called Xfinity. Neither could get it to work. The Xfinity rep said she would mail me an updated box. I recd this new box and hooked it up in two minutes and it worked! Bottom line: It took me three old outdated boxes and two months to get good equipment and get both TVs to work. BEWARE of these old boxes. They are using them to save money. Now I cannot get in contact with any live person at Comcast.