Visitor
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1 Message
Created a ticket that Xfinity isn’t in the system
I created a second ticket for the same issue last night after my first one apparently never registered? Went to check the second ticket this morning and the system is still saying that I don’t have any support tickets open under my account.
I’m the only user profile on my Xfinity and I did the ticket submission through the app and honestly I’m just frustrated. There’s a downed wire in my yard and I can’t do anything about it.
XfinityThomasC
Official Employee
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3.6K Messages
1 hour ago
Hello @user_cvaeb7 sorry for the delays in getting that downed line raised in your yard. I will assist you in getting this resolved. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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