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willie_mctell
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27 Messages

Tuesday, December 29th, 2020 7:00 PM

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Closed captioning on HBO Max???

Watched "Wonder Woman 1984" this afternoon with granddaughters.   We were unable to get the closed captioning to work.  We brought up the settings on the screen after the movie started . We selected closed captioning on and it seemed to respond but the closed captions didn't appear.  Is closed captioning supported on HBO Max? 

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4 years ago

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mgant

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8 Messages

4 years ago

I don't have a resolution for you, unfortunately. Just adding my voice with a similar problem in hopes that Comcast will investigate the issue.

 

I was able to successfully turn on close captioning but then the HBO Max app would crash after about a minute. I tried this multiple times and enabling close captioning was definitely the cause. It was also with Wonder Woman 84 but I have not tried watching anything else on HBO Max through Xfinity. I did test out another show using my computer and close captioning was working and did not cause any issues.

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willie_mctell

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27 Messages

4 years ago

Healed itself?  Tried it this morning and it worked.  Pressed the down arrow.  Went to closed captioning.  Selected on and pressed OK/Enter key.  Worked.   Magic?  Sunspots?  Deus ex machina?

 

As a work around, if you have the mobile app and a Chromecast the CC works fine on the mobile app. 

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susiemargaret

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16 Messages

4 years ago

hi, all --

 

i tried this fix, and it worked great.  one time.  and it didn't work the next time i tried.  plus the HBO max captions don't stay on if you leave HBO max and go to something else.

 

the only answer i've gotten so far from comcast is that this is HBO max's problem, not comcast's.  it's pretty hard for me to believe that comcast can't swing any weight around with HBO max (comcast owns NBC, for goodness sake, they're not exactly the corporate equivalent of a mom-and-pop TV repair shop).

 

sigh.

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user_dab412

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1 Message

4 years ago

While in the movie, press the down button, then press it again until you see “closed captioning” highlighted. I have an older tv and I can barely see the words closed captioning and part of a big square. I was shooting in the dark, but after you press down twice, press the left button (or right?) and then ***wait a second and a half***, THEN press the middle circle button to select it. It’s the delay after pressing left or right that’s key here. Hope this helps. 

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Athena14

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91 Messages

4 years ago

Tried to watch "Luther" with closed captions, but on the TV the letters are so tiny I can't make them out. Easy to enlarge on my computer, but I wanted to watch it on TV. Other HBO Max shows have been more cooperative: Doctor Who, Torchwood. 

20 minutes later: Now the closed captions on HBO Max TV shows other than Luther have gone tiny. Still ok on computer, but I don't want to watch shows on computer. Any suggestions? 

(edited)

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CCMorgan

Gold Problem Solver

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3.3K Messages

Hey everyone! I wanted to share some info with you. If you're watching HBO Max on an app through an Xfinity Device, please see below.
 

Here's how to turn closed captions on or off:

  1. While a video is playing, press the Down button on your remote.

  2. Select CC, and then choose On or Off.


You can also turn captions on/off by choosing the Settings icon (lower left), and then choosing Closed Captioning. This is also where you can change the caption styling - including font size, font style, font color, and more. Please see: https://help.hbomax.com/Answer/Detail/2366 for more info.

 

Feel free to post any further questions/concerns.

I no longer work for Comcast

4 years ago

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Athena14

Contributor

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91 Messages

Forget what I wrote above: I've got the answer now (I hope).  Go to On Demand and click on "HBO Max app is now on X1" Wait a while and when a movie or whatever shows up, click to the left of the screen. You will see a black vertical bar with settings at the bottom. Click on that and then on Closed Captions at the top of the screen. Now you'll get options for those captions: size, color, etc. 

Something must have changed recently with HBO Max. Reasonably sized captions used to be the TV default. Hope this new way keeps on working. 

4 years ago

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CCMorgan

Gold Problem Solver

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3.3K Messages

Correct and yes, it should continue working that way. Definitely let us know if you run into any further problems!

I no longer work for Comcast

4 years ago

user_a66834

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1 Message

None of the above suggestions worked for me. What DID work is: Go to the HBO/Max app. Go to the side bar and then scroll up to your user ID. Click on it. You'll then be presented with a whole series of options Scroll right to CC. Click it. You'll then be able to set: Font size. Font color. Styles. CC & background opacity and more. I don't know yet if these settings are saved or if you'll have to do it every time. I'm hopeful that it works like Netflix where everything is saved.

I hope that this works for you.

Good luck.

4 years ago

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user_e09d96

Visitor

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1 Message

Thank you so much. Your explanation was clear and correct. I followed the steps you recommended and now I’m able to watch HBO Max using the XFinity app. Your solution let me customize the close captioning so that it is readable. The default setting were impossible to read and I was ready to cancel HBO MAX. The other explanations on this thread did not work. Thank you for taking the time to help the rest of us fix this issue. It is so important for those of us who rely on CC.

4 years ago

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