Contributor
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27 Messages
Closed captioning on HBO Max???
Watched "Wonder Woman 1984" this afternoon with granddaughters. We were unable to get the closed captioning to work. We brought up the settings on the screen after the movie started . We selected closed captioning on and it seemed to respond but the closed captions didn't appear. Is closed captioning supported on HBO Max?
mgant
Frequent Visitor
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8 Messages
4 years ago
I don't have a resolution for you, unfortunately. Just adding my voice with a similar problem in hopes that Comcast will investigate the issue.
I was able to successfully turn on close captioning but then the HBO Max app would crash after about a minute. I tried this multiple times and enabling close captioning was definitely the cause. It was also with Wonder Woman 84 but I have not tried watching anything else on HBO Max through Xfinity. I did test out another show using my computer and close captioning was working and did not cause any issues.
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willie_mctell
Contributor
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27 Messages
4 years ago
Healed itself? Tried it this morning and it worked. Pressed the down arrow. Went to closed captioning. Selected on and pressed OK/Enter key. Worked. Magic? Sunspots? Deus ex machina?
As a work around, if you have the mobile app and a Chromecast the CC works fine on the mobile app.
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susiemargaret
Contributor
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16 Messages
4 years ago
hi, all --
i tried this fix, and it worked great. one time. and it didn't work the next time i tried. plus the HBO max captions don't stay on if you leave HBO max and go to something else.
the only answer i've gotten so far from comcast is that this is HBO max's problem, not comcast's. it's pretty hard for me to believe that comcast can't swing any weight around with HBO max (comcast owns NBC, for goodness sake, they're not exactly the corporate equivalent of a mom-and-pop TV repair shop).
sigh.
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user_dab412
Visitor
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1 Message
4 years ago
While in the movie, press the down button, then press it again until you see “closed captioning” highlighted. I have an older tv and I can barely see the words closed captioning and part of a big square. I was shooting in the dark, but after you press down twice, press the left button (or right?) and then ***wait a second and a half***, THEN press the middle circle button to select it. It’s the delay after pressing left or right that’s key here. Hope this helps.
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Athena14
Contributor
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91 Messages
4 years ago
Tried to watch "Luther" with closed captions, but on the TV the letters are so tiny I can't make them out. Easy to enlarge on my computer, but I wanted to watch it on TV. Other HBO Max shows have been more cooperative: Doctor Who, Torchwood.
20 minutes later: Now the closed captions on HBO Max TV shows other than Luther have gone tiny. Still ok on computer, but I don't want to watch shows on computer. Any suggestions?
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