New Poster
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2 Messages
Close Captioning on HBOMax through Xfinity
Regular cable is set to always display close captioning. If we use HBO Max from within Xfinity each show (or each episode in a series if continue to next) it has to be paused and re-selected. Why does the Xfinity general setting not turn CC on automatically for the app within Xfinity. If I use the HBO Max stand alone app, I can set it to show CC on everything. Is there a separate setting for the secondary apps?
user_Kaitlan
Contributor
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317 Messages
4 years ago
Hello, @Estella999! Thank you for reaching out to us here through the forums; I'm sorry to hear about the Closed Captions requiring you to constantly set them to be on. The app permissions do have to be set through the app itself because the X1 box may supply the app, but it doesn't control the functions within the app. Before watching through the app on the X1 box, have you tried setting it up through the HBO Max app settings instead?
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