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user_qaacom
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6 Messages

Sunday, July 26th, 2026 5:13 PM

Cannot join xfinity rewards

It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes. 

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5 hours ago

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XfinityBenjaminM

Official Employee

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3.2K Messages

17 hours ago

 

user_qaacom Hello! Thank you for reaching out to us here on our Community Forum. Thank you for trying to troubleshoot before reaching out. Have you tried using cellular (LTE) data instead of WiFi to see if it loads properly?

 

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user_qaacom

Visitor

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6 Messages

I just tried that. I briefly see the rewards screen then it goes back to the join screen

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16 hours ago

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XfinityKam

Official Employee

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335 Messages

@user_qaacom Thank you for this! Can you try from a browser https://customer.xfinity.com/membership? let me know if this works. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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16 hours ago

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user_qaacom

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6 Messages

Just tried. Same result. 

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16 hours ago

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XfinityKam

Official Employee

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335 Messages

@user_qaacom Are you trying from the same device? can you try another device or browsers, I want to exhaust all troubleshooting steps 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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16 hours ago

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user_qaacom

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6 Messages

I’ve tried it on a Mac both chrome and safari, and edge on a windows based computer. 

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12 hours ago

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user_uucofv

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4 Messages

8 hours ago

I came across this thread and I've been seeing this same issue for about a week or so now. I tried with multiple devices, with wifi, with LTE as well as different browsers, incognito mode and PC, mobile and iPad. It's just an endless loop of: 'Download the app', the app is downloaded, it shows the buttons for 'seeing all benefits', clicking on it and it takes me back to 'sign up and download the app'.

Even when I received a notification to redeem a perk and went to click on it, it did the same thing. Never had this issue before.

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