Visitor

 • 

1 Message

09/28/2026 4:21 AM

Can I Send My Financed Xfinity iPad to Nepal While Keeping My Account Active?

I have an iPad financed through Xfinity Mobile on a 36-month payment plan. My bill shows 33 payments remaining, with a monthly promotional bill credit that reduces the effective device payment to about $8.89/month. I will continue paying the Xfinity bill and keeping my account active. I want to send the iPad to a family member outside of Nepal for personal use only over Wi-Fi. Can I do this without violating the device payment agreement or losing my remaining promotional bill credits?

Oldest First
Selected Oldest First

Official Employee

 • 

1.5K Messages

2 hours ago

Hello @user_tohsqv, thank you for taking the time to leave a post. I understand wanting clarification before sending the iPad overseas, especially since you plan to keep making payments and keep your Xfinity Mobile service active. We’d be happy to review the device payment agreement and promotional offer on your account to confirm any applicable restrictions and whether the remaining promotional credits could be affected. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

 

How to send us a direct message: 

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support." 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.
forum icon

New to the Community?

Start Here