Americans with Disabilities Act being ignored by Xfinity?

@XfinityChristopher​ I got an email from you with this response, but it didn't look legit from the web address (comcast not being one word, strange numbers after). I have sought out every means possible to address this concern clear up to the top, including contacting Tom Karinshak, and the company's apathy is clear. They really don't care and plan to proceed anyway. The networking settings being ported to a phone app only is terrible news for people with disabilities and anyone who doesn't have access to a smartphone. Keeping the original interface and also adding the app requires the same back end coding and could easily be done. Xfinity just chooses not to, which again, was verified to me by your own internal accessibility department when they raised their concerns about it. The only viable solution I could find was to contact Ziply and ask them to extend service to my neighborhood. I am under the impression that their interface is easier to manage and doesn't discriminate against people with disabilities.

Thank you for getting back to us and for the steps you have already taken to share your feedback, @user_3ee229. Your opinion is valid and we want to ensure that it is heard at all levels. We are also working on our end to make that happen and see what can be done about keeping the website. The link that we sent is a valid link. It is to provide feedback on another avenue from what you have done already. Our system shortens our links so I apologize for any confusion on if that is a valid link or not. Here it is without being shortened, https://collect.iperceptions.com/?lID=1&rn=123531&pID=1&hs1=102214&hs2=91787&siteID=1&referrer=Link&sdfc=03b756c0-123531-0dcbb1db-cd59-44d5-8c25-4e78d3da0dac&source=91787&destination=commentcard&width=680&height=750.