Visitor
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1 Message
Activate my own modem router
I need help activating a new modem router that is not an xfinity brand. I cannot see the WiFi tab on the app and it does not let me enter the new MAC address anywhere.
Visitor
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1 Message
I need help activating a new modem router that is not an xfinity brand. I cannot see the WiFi tab on the app and it does not let me enter the new MAC address anywhere.
XfinityJosephA
Official Employee
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2.4K Messages
2 hours ago
Hello @user_mhb are you activating your modem and service for the first time? Or are you replacing an existing modem? We want to reference this article while taking a closer look at everything. https://www.xfinity.com/support/articles/activate-xfi-gateway-app
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