New Poster
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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
SALAMANDER1
Frequent Visitor
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6 Messages
6 years ago
DID YOU GET A XG1v4 BOX YET? I GOT MINE THRU A SELF INSTALL KIT. YOU WILL ALSO WANT AN UPDATED GIG ROUTER, & A NEW 2.0 HDMI CABLE. SALAMANDER1.
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XfinityLeon
Official Employee
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16 Messages
6 years ago
The X1 box doesn't power down. Once the X1 box goes into power save it will stop streaming BT audio.
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Cydeweyz
Contributor
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75 Messages
6 years ago
This happens randomly a couple times each week. Should I get this box exchanged?
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beauvbrown
Regular Visitor
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1 Message
6 years ago
posting in enable PM
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BAiosa
Regular Visitor
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3 Messages
6 years ago
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Rustyben
Expert
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24.6K Messages
6 years ago
see this link for instructions. http://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3076226/highlight/true#M151999
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pdxs4
Frequent Visitor
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12 Messages
6 years ago
Need a solution for the lack of a SPDIF output of this XG1v4 box. As my Yamaha RX-V863 suports only 1080p I can not use the HDMI to pass 4K signal, it does detect DD but only passes 1080p. I don't feel the urge to spend $xxxx for a new AVR just because the XG1v4 lacks versatility to support slightly older AVR's.
I tried the most advanced 4K HDMI splitter and also a 4k HDMI SPDIF splitter avail. in the market , connected on the HDMI output of the XG1v4 and also to the AVR (either HDMI or otpical), in both cases the XG1v4 Auto Detected a Stereo device instead of a DD device. I asked Comcast to add an option in the firmware to broadcast a DD signal regardless of the device connected on the output. I'm also using a 4x2 4K Fast switch that has a SPDIF output but as the XG1v4 autoswitches to Stereo it doesn't get the DD out.
Let me know your thoughts/suggestions.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
6 years ago
The 4K DVR needs to be connected with 4K HDMI cable directly to the television. Connect the S.S. system with a HDMI cable directly to the TV's HDMI ARC port. Make sure the S.S. system has ARC set up and turned on.
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jrccomputer
New Poster
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2 Messages
6 years ago
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Rustyben
Expert
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24.6K Messages
6 years ago
go to https://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3058968/highlight/true#M149313 and follow the directions there.
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pdxs4
Frequent Visitor
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12 Messages
6 years ago
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Rustyben
Expert
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24.6K Messages
6 years ago
please follow the link in the post immediately before this post.
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nav792
Regular Visitor
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2 Messages
6 years ago
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BigJacuzzi
Regular Visitor
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1 Message
6 years ago
Posting to enable PM feature. Thanks
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Arcane0061
New Poster
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1 Message
6 years ago
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