Xfinity 4k - XG1v4 Cable Box Availability

I also would like to order a XG1v4 4k box.  I went to my local Comcast store and was told I needed to order one online or over the phone.

Hello all,

My apologies for the delayed response. There is currently a limited availability of 4K cable boxes due to a high demand. I cannot guarantee that we will be able to ship a new box right away but I can definitely put a request. Please send me a private message with your name, address, and a phone number associated with the account and I will put a request. 

Thank you @Rustyben for mentioning my handle is this thread, greatly appreciate it. 

I have been stopping in my store for over a month to try and get a new box that supports 4K.  I purchased 2 new 4K TV's, upped my internet from the 150 to 300, upgraded my NetFlix to the 4K package, but they keep telling me that they are out of stock.  One time they had it bt wouldn't hold it since it was about a 40 minute round trip to home and back and it was gone when I got back.  😞  I keep trying and I stop in almost every day after work, but no luck.  Guess they are hard to get, but the Comcast employees tell me they have them and that they are great.  Can someone who has it verify if the Netflix 4K looks good?  I'm excited and can't wait to get a new box.  Hope I get to get a couple soon (one to replace my DVR and the other for my extra HD reciever)!  Let me know what you guys think of the picture and if it's worth the wait!!  🙂

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@Ghost_Evo wrote:

I have been stopping in my store for over a month to try and get a new box that supports 4K.  I purchased 2 new 4K TV's, upped my internet from the 150 to 300, upgraded my NetFlix to the 4K package, but they keep telling me that they are out of stock.  One time they had it bt wouldn't hold it since it was about a 40 minute round trip to home and back and it was gone when I got back.  😞  I keep trying and I stop in almost every day after work, but no luck.  Guess they are hard to get, but the Comcast employees tell me they have them and that they are great.  Can someone who has it verify if the Netflix 4K looks good?  I'm excited and can't wait to get a new box.  Hope I get to get a couple soon (one to replace my DVR and the other for my extra HD reciever)!  Let me know what you guys think of the picture and if it's worth the wait!!  🙂

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hi, I moved your post to the xg1v4 mega-thread. @CCAndrew may look in on this soon and perhaps refer to arrange to get what you need.

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@Ghost_Evo wrote:

I have been stopping in my store for over a month to try and get a new box that supports 4K.  I purchased 2 new 4K TV's, upped my internet from the 150 to 300, upgraded my NetFlix to the 4K package, but they keep telling me that they are out of stock.  One time they had it bt wouldn't hold it since it was about a 40 minute round trip to home and back and it was gone when I got back.  😞  I keep trying and I stop in almost every day after work, but no luck.  Guess they are hard to get, but the Comcast employees tell me they have them and that they are great.  Can someone who has it verify if the Netflix 4K looks good?  I'm excited and can't wait to get a new box.  Hope I get to get a couple soon (one to replace my DVR and the other for my extra HD reciever)!  Let me know what you guys think of the picture and if it's worth the wait!!  🙂

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If your 4k tv's are smart tvs I'd use the native app. The netflix app  on the xg1v4 looks good but so does the tv app most of the time.

My OLD box that they kept looked like the old box you have on the bottom with the blue light (mine may have had a USB slot under the blue botton as well I think), the one that they gave me does not.  The box they gave me looks similar, but has a green light (instead of blue) and if I remeber right a couple of push puttons on the front under the clock.  Sorry, trying to do this from memory from work.  🙂

The remote I have is the old one (one on top).

Thanks again!

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@Ghost_Evo wrote:

@Rustyben Thank you for your help with this, I appreciate it.

 

@cldlhd Thank you for your response.  Yes, they are.  They are Samsung 8000 series TV's and do have the app.  The TV apps never seem to search or as "snappy" as other dedicated boxes that provide the apps.

 

@Cydeweyz Thanks for your report.  Two nights ago the guy at the store changed out my DVR box for some odd reason ("for my troubles" since I made the trip with all of my stuff in hand), however the box he gave me when I got home and unwrapped it from the cardboard and shrink wrap) was all scratched up, had a green button instead of the blue one my old one had, something is loud and has a squeal to it (like a bad cap), and the audio cuts out in the middle of shows and comes back on spurradically.  I wish I would have just kept my old box now.  I had to reboot the old box once a week because it would freeze and act wierd (but it wasn't too inconvienient) this one seems old and sluggish (almost like it can support the X1 platform efficiently).  😞

 

I hope someone is able to help on the forums and I can just change out the equipment with the 4K stuff, but if not I'll just run back to the store and try and get a quieter DVR with one that doesn't lose sound for the time being.  Thanks again for your replies, much appreciated!

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that is the oldest model of x1 DVR and has component cable outputs. it has only 5 not 6 tuners available and is known for sound dropouts. the squeal is the failed hard drive. take it back and get at least a xg1 verson 3. if you have 4k TV ask for an xg1 version 4

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@Cydeweyz wrote:
New box on top of the old box. New remote next to old one. Does what you have look like this?

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In your picture, the top box is the XG1v4 (W/Netflix 4K) and the bottom remote is the one that goes with it. They both work perfectly for me.

Just say'n....

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@SiegeX wrote:
When I received my XG1v4 a few weeks ago I promptly set the skip from 5min to 30sec via the remote code: EXIT-EXIT-EXIT-0-0-3-0

This code worked great...until yesterday when I noticed my skip was back to 5min, must have been some overnight upgrade that reset it. Now when I try to put back the 30sec skip with the same code it no longer appears to work.

Anybody get the same behavior and/or have been able to set 30sec skip recently?

I’m currently on “STB Version” AX014AN_2.13p19s1_PROD_sey (from About page)

-=UPDATE=-
Looks like all I needed to do was a “RESET” through the settings menu. Not sure why it was necessary as I didn’t have to do it last time.

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many customers have reported this issue, fixed by either a reboot of the box (the setting fixes itself) or resetting the option like you did. Comcast says in replies that the firmware upgrade does not cause this, but it only happens after a firmware upgrade and affects customers apparently at random.Reboot your set top box (unplug from power for 30 seconds or so) and the issue should be fixed.