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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
cmc60
Regular Visitor
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3 Messages
6 years ago
Hi, posting to enable PM feature
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happysti
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1 Message
6 years ago
post to enable pm
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asross
New Poster
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3 Messages
6 years ago
Is the XG1V4 available to Xfinity subscribers in San Francisco?
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Mikecp88
Regular Visitor
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1 Message
6 years ago
@ComcastAndrew I just went to the store in hopes to get a new X1GV4 box but they did not have any. The slightly newer than my old box that they gave me was broken which is very frustrating. Is there any chance you can you assist in getting me one of the new 4k boxes please? I was going to just send you a private message but for some reason it won't let me send a private message to anyone. Help would much be appreciated.
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asross
New Poster
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3 Messages
6 years ago
Thank you!
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Rustyben
Expert
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24.6K Messages
6 years ago
go to this thread http://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3059783/highlight/true#M149431 and follow the directions in that post.
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briggles
New Poster
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1 Message
6 years ago
I just upgraded my service and was sent a MX011ANM. Is it possible for me to request an upgrade to a XG1v4?
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dap0624
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4 Messages
6 years ago
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Delshin
Regular Visitor
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3 Messages
6 years ago
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Chicko191
Regular Visitor
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1 Message
6 years ago
How do I order a 4K cable box?
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Rustyben
Expert
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24.6K Messages
6 years ago
scroll up to the 3/4 post by @CCElla and follow the directions in the post.
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Mandown2007
Frequent Visitor
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13 Messages
6 years ago
I keep on asking about this, but every Comcast employee does not know what i am talking about. They tell me that there is no such device.
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Rustyben
Expert
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24.6K Messages
6 years ago
are you attempting to order the xg1v4? if so go to https://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3058968/highlight/true#M149313 and follow the procedure in that post.
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a5m
Contributor
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22 Messages
6 years ago
All the best
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Mandown2007
Frequent Visitor
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13 Messages
6 years ago
Thanks. Just did what you said. Hopefully they will help. So far I’m not so confident in Comcast employees.
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