‎user_o4ywpk | Xfinity Community Forum

Having very similar issues. Spent hours dealing with it between chatting with agents, in store and over the phone. I was told they should have it fixed in about 2 hours and they would call me back. That was over 24 hours ago and still no call. I am g

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Website error when purchasing plan upgrade: XCP GraphQL Status API Failure XCSCP.400.1.3

Description: See title.Impact: Customer unable to purchase plan upgrade online. Frustrating customer experience. Xfinity losing out on money. Steps to recreate: 1. Start here: https://www.xfinity.com/digital/offers/plan-builder 2. Select desired plan from "Choose your speed" 3. Go through rest of

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Update. Issue still unresolved. I DM'd xfinity support at their request. I spent from 10am to 2:30pm on Xfinity's online chat feature. I spoke with Kei, Adrienne, Marcus, and now Richard. Over the course of these 4.5 hours, I was told:1. that some p

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Website error when purchasing plan upgrade: XCP GraphQL Status API Failure XCSCP.400.1.3

Description: See title.Impact: Customer unable to purchase plan upgrade online. Frustrating customer experience. Xfinity losing out on money. Steps to recreate: 1. Start here: https://www.xfinity.com/digital/offers/plan-builder 2. Select desired plan from "Choose your speed" 3. Go through rest of

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More on the above issue: Clicking sign-in during the cycle of redirects goes through another set of redirects until it lands on this page (https://www.xfinity.com/) with the following message: Access Denied You don't have permission to access "http:/

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Website error when purchasing plan upgrade: XCP GraphQL Status API Failure XCSCP.400.1.3

Description: See title.Impact: Customer unable to purchase plan upgrade online. Frustrating customer experience. Xfinity losing out on money. Steps to recreate: 1. Start here: https://www.xfinity.com/digital/offers/plan-builder 2. Select desired plan from "Choose your speed" 3. Go through rest of

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Kei and Marcus - I've DM'd support as you've requested. While waiting for a response, I went to grab images of the user flow and plan I am trying to purchase and now, can't even enter the plan-builder portion of the site (https://www.xfinity.com/digi

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Website error when purchasing plan upgrade: XCP GraphQL Status API Failure XCSCP.400.1.3

Description: See title.Impact: Customer unable to purchase plan upgrade online. Frustrating customer experience. Xfinity losing out on money. Steps to recreate: 1. Start here: https://www.xfinity.com/digital/offers/plan-builder 2. Select desired plan from "Choose your speed" 3. Go through rest of

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Hi Kei, thank you for your quick response. I will DM you. But if your hypothesis is that the root cause of the API error is that "certain plans will not allow changes online," then this should be clearly indicated for users on the site, along with a

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Website error when purchasing plan upgrade: XCP GraphQL Status API Failure XCSCP.400.1.3

Description: See title.Impact: Customer unable to purchase plan upgrade online. Frustrating customer experience. Xfinity losing out on money. Steps to recreate: 1. Start here: https://www.xfinity.com/digital/offers/plan-builder 2. Select desired plan from "Choose your speed" 3. Go through rest of

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Website error when purchasing plan upgrade: XCP GraphQL Status API Failure XCSCP.400.1.3

Description: See title.Impact: Customer unable to purchase plan upgrade online. Frustrating customer experience. Xfinity losing out on money. Steps to recreate: 1. Start here: https://www.xfinity.com/digital/offers/plan-builder 2. Select desired plan from "Choose your speed" 3. Go through rest of

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