Xfinity Community Forum

Trade in device credits are not appearing

My trade in device was received by xfinity/assurant on Oct 11, 2024. No trade in credits appear in the bill, it is almost 4 months now. It is almost 5 months since I switched to xfinity mobile. I spent hours on the phone with agent who have no clue but advising me to patient for few more billing cyc

61

4

0

U

Trade in device credits are not appearing

My trade in device was received by xfinity/assurant on Oct 11, 2024. No trade in credits appear in the bill, it is almost 4 months now. It is almost 5 months since I switched to xfinity mobile. I spent hours on the phone with agent who have no clue but advising me to patient for few more billing cyc

U

I am having the same issues. I was finally able to get a hold of a rep on the phone and they manually added the credit in January but now my next bill is due and there are no credits again. Will I have to call in and talk with someone every month to

Engagement Stats

0

Likes Received

1

Responses

1

Conversations Followed

0

Posts

0

Accepted Solutions