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user_kx49eh

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Friday, March 28th, 2025

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user_kx49eh
followed 's post

7 months ago

My trade in device was received by xfinity/assurant on Oct 11, 2024. No trade in credits appear in the bill, it is almost 4 months now. It is almost 5 months since I switched to xfinity mobile. I spent hours on the phone with agent who have no clue but advising me to patient for few more billing cyc

user_kx49eh
commented on 's post

7 months ago

My trade in device was received by xfinity/assurant on Oct 11, 2024. No trade in credits appear in the bill, it is almost 4 months now. It is almost 5 months since I switched to xfinity mobile. I spent hours on the phone with agent who have no clue but advising me to patient for few more billing cyc

U

I am having the same issues. I was finally able to get a hold of a rep on the phone and they manually added the credit in January but now my next bill is due and there are no credits again. Will I have to call in and talk with someone every month to

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user_kx49eh
joined community.

Friday, March 28th, 2025

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