Xfinity Community Forum

spike in data use

I have had a sudden spike in data use. Last month we went over the 1.2 tb cap, but the fee was waived. This month, we have already exceeded 75%. After looking through these forums, I found many people having the same issue and a security number was listed. I called the number. Abby tried top get me

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@Dpd179 Earlier this month I discovered that the problem is with Google Chrome. There's a app that runs in the background called Chrome Helper, and it was sucking data like crazy. I switched over to Safari and the problem stopped. Try switch

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spike in data use

I have had a sudden spike in data use. Last month we went over the 1.2 tb cap, but the fee was waived. This month, we have already exceeded 75%. After looking through these forums, I found many people having the same issue and a security number was listed. I called the number. Abby tried top get me

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@user_313317 This morning I reported the issue to the BBB.

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spike in data use

I have had a sudden spike in data use. Last month we went over the 1.2 tb cap, but the fee was waived. This month, we have already exceeded 75%. After looking through these forums, I found many people having the same issue and a security number was listed. I called the number. Abby tried top get me

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spike in data use

I have had a sudden spike in data use. Last month we went over the 1.2 tb cap, but the fee was waived. This month, we have already exceeded 75%. After looking through these forums, I found many people having the same issue and a security number was listed. I called the number. Abby tried top get me

U

This is EXACTLY what is happening to me right now in Portland, OR. My data started spiking in December and has continued into today. I normally use less than 500GB of data and in December it spiked up to 1,425! They're trying to say that in the past