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user_mbflux

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December 13th, 2024

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user_mbflux
replied to a comment on
user_mbflux
's post

2 months ago

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Hello! Like a handful of others, I am having issues with being capped at 40 Mbps upload despite being on the Gigabit X2 plan with a promised upload speed of 200+ Mbps and having fully compatible equipment (Arris S34) as listed on the Next Gen Equipment list. Is there a setting to be changed or anot

U

@XfinityAirelle​ Please check the chat log again. The initial date offered did not work for me, I proposed alternative dates and have heard nothing back from support.

user_mbflux
commented on
user_mbflux
's post

2 months ago

U

Hello! Like a handful of others, I am having issues with being capped at 40 Mbps upload despite being on the Gigabit X2 plan with a promised upload speed of 200+ Mbps and having fully compatible equipment (Arris S34) as listed on the Next Gen Equipment list. Is there a setting to be changed or anot

U

Unfortunately, the issue remains largely unresolved. Xfinity Support confirmed that my area is upgraded for upload speeds up to 300 Mbps. They added a code to my account on their end and restarted my modem, which allowed me to see upload speeds up t

user_mbflux
replied to a comment on
user_mbflux
's post

2 months ago

U

Hello! Like a handful of others, I am having issues with being capped at 40 Mbps upload despite being on the Gigabit X2 plan with a promised upload speed of 200+ Mbps and having fully compatible equipment (Arris S34) as listed on the Next Gen Equipment list. Is there a setting to be changed or anot

U

Thank you for your answer! I have not confirmed that - they recently started offering the Gigabit X2 plan in my area, so I had assumed that meant the upgrade was completed. How would I go about confirming that? Thanks!

user_mbflux
followed
user_mbflux
's post

2 months ago

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Hello! Like a handful of others, I am having issues with being capped at 40 Mbps upload despite being on the Gigabit X2 plan with a promised upload speed of 200+ Mbps and having fully compatible equipment (Arris S34) as listed on the Next Gen Equipment list. Is there a setting to be changed or anot

U

user_mbflux
posted a question

December 13, 2024

2 months ago

Hello! Like a handful of others, I am having issues with being capped at 40 Mbps upload despite being on the Gigabit X2 plan with a promised upload speed of 200+ Mbps and having fully compatible equipment (Arris S34) as listed on the Next Gen Equipment list. Is there a setting to be changed or anot

U

user_mbflux
joined community.

December 13, 2024

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