Xfinity Community Forum

Xfinity is Dishonest and Misleads their Customers

As Xfinity loves to remind me, I've been a valued Xfinity Customer for over14 years. Well.. I certainly don't feel valued -- I feel mislead, lied to, and am totally fed up with this dishonest company. Earlier this month, I checked my bank account statement to see that my monthly internet fee had inc

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Xfinity is Dishonest and Misleads their Customers

As Xfinity loves to remind me, I've been a valued Xfinity Customer for over14 years. Well.. I certainly don't feel valued -- I feel mislead, lied to, and am totally fed up with this dishonest company. Earlier this month, I checked my bank account statement to see that my monthly internet fee had inc

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Me, too. I have been on autopay forever, but somehow they say I did not pay my bill...then I was told the reason for my bill going up is that the plans have changed, when I signed for a new plan in September 2024.

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Get help as customer service agents are lying and provide wrong info

Hi, I've been trying to get help with the online chat but all I get is wrong info from people who can't do their job properly and keep lying, and no help at all!!!! Is it possible to talk to someone who actually know their job and can help me?? I canceled my internet service and on the last month yo

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Get help as customer service agents are lying and provide wrong info

Hi, I've been trying to get help with the online chat but all I get is wrong info from people who can't do their job properly and keep lying, and no help at all!!!! Is it possible to talk to someone who actually know their job and can help me?? I canceled my internet service and on the last month yo

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I have spent countless hours trying to rectify my TV and internet bill. I have been lied to over and over by different customer service reps. I was told different prices for the same plan and that I would get a $26 discount for 6 month to bring my bi

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Frustrated Customer Seeking Resolution for Billing Issue

@Xfinity @comcastcares I have been dealing with a frustrating billing issue for almost two weeks now, and I am getting increasingly frustrated with the lack of response and the runaround I've experienced. Here’s a detailed account of my situation: 1. **Promotion Ended**: My previous promotion ended

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Frustrated Customer Seeking Resolution for Billing Issue

@Xfinity @comcastcares I have been dealing with a frustrating billing issue for almost two weeks now, and I am getting increasingly frustrated with the lack of response and the runaround I've experienced. Here’s a detailed account of my situation: 1. **Promotion Ended**: My previous promotion ended

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I am in a similarly frustrating billing experience. When my bill jumped to $211+, I got on the phone on August 26th to get a new plan and get my bill down to something I can still afford. I worked with a gentleman in billing to keep my cable and inte