Good morning, @user_sr5yb2. If a ticket has been submitted, that is the appropriate step. If you still need assistance, Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Cli

Due to auto pay I didn't realize that I've been fraudulently charged equipment fees at a rate of $30 a month for almost two years now. I'm told there is an open ticket to remove the charge from my account, but in the meantime I've still had to submit this months payment with the extra fees. I'm sick