Xfinity Community Forum

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Refurbished Arris Surfboard SBG10 Will Not Connect to Comcast Internet

I recently purchased a refurbished Arris Surfboard SBG10 off of Amazon. It seems to be in perfect condition and all the front lights work. I can set it up in the Surfboard app and connect to its signal; however, when I connect it redirects me to Xfinity's captive Wifi page and I don't have internet

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Yep, it works now. Thanks for your help!

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Refurbished Arris Surfboard SBG10 Will Not Connect to Comcast Internet

I recently purchased a refurbished Arris Surfboard SBG10 off of Amazon. It seems to be in perfect condition and all the front lights work. I can set it up in the Surfboard app and connect to its signal; however, when I connect it redirects me to Xfinity's captive Wifi page and I don't have internet

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Actually, I tried entering a different MAC ID (the HFC MAC ID instead of the GATEWAY MGMT MAC ID) and it seems to have worked. I'll check later when I get home from work.

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Refurbished Arris Surfboard SBG10 Will Not Connect to Comcast Internet

I recently purchased a refurbished Arris Surfboard SBG10 off of Amazon. It seems to be in perfect condition and all the front lights work. I can set it up in the Surfboard app and connect to its signal; however, when I connect it redirects me to Xfinity's captive Wifi page and I don't have internet

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When I use the Xfinity app, I follow the procedure for adding a compatible Arris modem. I enter the MAC number and the app shows a screen with loading dots and says "Please Hold Tight. We're looking for your device. Estimated Time: 11 Minutes." I've

U

Refurbished Arris Surfboard SBG10 Will Not Connect to Comcast Internet

I recently purchased a refurbished Arris Surfboard SBG10 off of Amazon. It seems to be in perfect condition and all the front lights work. I can set it up in the Surfboard app and connect to its signal; however, when I connect it redirects me to Xfinity's captive Wifi page and I don't have internet

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Refurbished Arris Surfboard SBG10 Will Not Connect to Comcast Internet

I recently purchased a refurbished Arris Surfboard SBG10 off of Amazon. It seems to be in perfect condition and all the front lights work. I can set it up in the Surfboard app and connect to its signal; however, when I connect it redirects me to Xfinity's captive Wifi page and I don't have internet

243

4

0