Xfinity Community Forum

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NEED UPDATE ON INTERNET

We're still without Internet. Could someone provide an update on when we will have service? This is unacceptable!

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Good Bye Xfinity! Hopefully, you will get your act together and provide better customer service. Think more about your loyal customers before they leave too. To offer discounts and incentive after a customer leaves is not the way to retain loyal cus

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NEED UPDATE ON INTERNET

We're still without Internet. Could someone provide an update on when we will have service? This is unacceptable!

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Thank you Thomas, It's frustrating when customers are not able to get a straight answer when contacting Xfinity, so we're forced to come to the forum to receive answers. Hopefully, we will be up an running so here in Freeport. As many of us who wor

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NEED UPDATE ON INTERNET

We're still without Internet. Could someone provide an update on when we will have service? This is unacceptable!

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NEED UPDATE ON INTERNET

We're still without Internet. Could someone provide an update on when we will have service? This is unacceptable!

65

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Outage ETA of Restoration is outrageous

I’m in the NW Houston area and there is an outage ETA of 7 days?? This has to be a joke. In an attempt to confirm if this is truly accurate, I can’t get a hold of anyone via chat or by phone because of the atrocious automated screening process. i understand that the average call can be resolved via

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Outage ETA of Restoration is outrageous

I’m in the NW Houston area and there is an outage ETA of 7 days?? This has to be a joke. In an attempt to confirm if this is truly accurate, I can’t get a hold of anyone via chat or by phone because of the atrocious automated screening process. i understand that the average call can be resolved via

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We're still without service since July 9th. This is awful. We have to hotspot everything then they started throttling our data. What for they expect customers to do? Cancelling is definitely on our agenda.

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This is my 3rd day without service and I work from home and no one will answer the phone to update me and my neighbors who also have Xfinity to provide an update on what’s going on. They have handled this very badly so I will be canceling my services

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INTERNET OUTAGE AGAIN!

Now that Hurricane Beryl is passed on, why are we still getting Internet outage? Our service was back up on the morning of Thursday, July 19th then back out that afternoon. On Friday morning, the Internet was up and running. By 10:45 am, it was out again. Same message, "You have a power outage in yo

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INTERNET OUTAGE AGAIN!

Now that Hurricane Beryl is passed on, why are we still getting Internet outage? Our service was back up on the morning of Thursday, July 19th then back out that afternoon. On Friday morning, the Internet was up and running. By 10:45 am, it was out again. Same message, "You have a power outage in yo

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