Edit/update I filed a complaint with the BBB last night and received a phone call from xfinity today. I was told that on their end the trade in was not canceled and the issue would be resolved. If it is not corrected before the next billing it would be put in manually. So I guess it's an answer. I t

iPhone 15 Pro Max is released. Xfinity Mobile offers 830.00 trade. We take 2 IPhone 13 Pro Max to Xfinity Store. They examine, confirm pristine condition. Place order for the 15 pro max. Phones are shipped to us. Receive email for 1 trade mailing label. Had to fight to get mailing label for second p

I sent in my phone.... Assurant claimed it had "physical damage" and sent it back to me. It was literally in pristine condition with no damage whatsoever.  I've been lied to so many times by Xfinity... on the phone, on their chat and at the loc

iPhone 15 Pro Max is released. Xfinity Mobile offers 830.00 trade. We take 2 IPhone 13 Pro Max to Xfinity Store. They examine, confirm pristine condition. Place order for the 15 pro max. Phones are shipped to us. Receive email for 1 trade mailing label. Had to fight to get mailing label for second p

Edit/update I filed a complaint with the BBB last night and received a phone call from xfinity today. I was told that on their end the trade in was not canceled and the issue would be resolved. If it is not corrected before the next billing it would be put in manually. So I guess it's an answer. I t

Edit/update I filed a complaint with the BBB last night and received a phone call from xfinity today. I was told that on their end the trade in was not canceled and the issue would be resolved. If it is not corrected before the next billing it would be put in manually. So I guess it's an answer. I t