Xfinity Community Forum

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Personal modem & Comcast modem, router won't get internet when modem is in Bridge mode

My personal Nighthawk CM1200 had been working for a couple of years at my old house (different ISP). I recently moved to Florida, and the modem activated on Comcast and worked for about 6 months. About 6 weeks ago Comcast notified me of some infrastructure updates in my area to prepare for multi-gig

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I got to a customer retention agent today. I had to wait overnight for a live agent to turn off the Bridge Mode I was asked to try again above. I had no Internet all night and this morning. The agent today actually listened and realized I was not goi

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Personal modem & Comcast modem, router won't get internet when modem is in Bridge mode

My personal Nighthawk CM1200 had been working for a couple of years at my old house (different ISP). I recently moved to Florida, and the modem activated on Comcast and worked for about 6 months. About 6 weeks ago Comcast notified me of some infrastructure updates in my area to prepare for multi-gig

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Luckily, the Agent heard my frustration today when turning off Bridge Mode for me. They put me through to customer retention. I may actually get to escalate this case past your scripts today.

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Personal modem & Comcast modem, router won't get internet when modem is in Bridge mode

My personal Nighthawk CM1200 had been working for a couple of years at my old house (different ISP). I recently moved to Florida, and the modem activated on Comcast and worked for about 6 months. About 6 weeks ago Comcast notified me of some infrastructure updates in my area to prepare for multi-gig

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I just activated Bridge Mode for you today, 6/7/24, at 6 pm, and I lost internet again. Lets review: Rebooting does not fix this Replacing my Router does not fix it Replacing my Ethernet cables does not fix it Replacing my Supported Netgear CM1200 m

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Personal modem & Comcast modem, router won't get internet when modem is in Bridge mode

My personal Nighthawk CM1200 had been working for a couple of years at my old house (different ISP). I recently moved to Florida, and the modem activated on Comcast and worked for about 6 months. About 6 weeks ago Comcast notified me of some infrastructure updates in my area to prepare for multi-gig

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Did you even read my post? I clearly state that Bridge Mode operation is not working after neighborhood upgrade. This needs someone who will listen to the fact that when Bridge Mode is set, I lose internet. Even with your Comcast Modem. Something on

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Personal modem & Comcast modem, router won't get internet when modem is in Bridge mode

My personal Nighthawk CM1200 had been working for a couple of years at my old house (different ISP). I recently moved to Florida, and the modem activated on Comcast and worked for about 6 months. About 6 weeks ago Comcast notified me of some infrastructure updates in my area to prepare for multi-gig

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Yes, the Xfinity tech made sure of that. I want to be very clear that this worked until Xfinity made an upgrade in my area. I assure you the cables in my house stayed the same during that day. The problem is in the Xfinity side that does not allow Br

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Personal modem & Comcast modem, router won't get internet when modem is in Bridge mode

My personal Nighthawk CM1200 had been working for a couple of years at my old house (different ISP). I recently moved to Florida, and the modem activated on Comcast and worked for about 6 months. About 6 weeks ago Comcast notified me of some infrastructure updates in my area to prepare for multi-gig

500

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Personal modem & Comcast modem, router won't get internet when modem is in Bridge mode

My personal Nighthawk CM1200 had been working for a couple of years at my old house (different ISP). I recently moved to Florida, and the modem activated on Comcast and worked for about 6 months. About 6 weeks ago Comcast notified me of some infrastructure updates in my area to prepare for multi-gig

500

2

0