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clarkma5

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April 24th, 2024

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clarkma5
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30 days ago

The xfinity app rarely works for port forwarding, and when it does, it deletes the port forward after a day or two. When I try to check the app, my device isn't listed as connected, and so I'm not able to forward a port on it

clarkma5
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30 days ago

I have port forwarded many times in the past, For some reason it will not open the port on my computer It is the Minecraft port 25565.I have reinstalled the appDisabled security, disabled firewall, Re-enabled both after it failedRestarted both my computer and routerDeleted and created the port fowar

clarkma5
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clarkma5
's post

10 months ago

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I want to disable advanced security, or at the very least verify that it's off because I cannot tell either way; the app is so unclear. I suspect it's on and do not want it that way, never asked for it to be, would've never wanted it to be... The instructions in this post https://forums.xfinity.com

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I can try that but I would really like assurances that I will be able to turn them both off, instead of having them both on which is definitely the wrong direction. I am very nervous about xfinity continually piling more of these security features on

clarkma5
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10 months ago

Same issue here, huge waste of time with their support... Do this, do that. We checked that, thats a different team. And the best one oh its working, thats a good speed.

clarkma5
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10 months ago

Hello, within the past few weeks I noticed that the advertised upload speeds for my current Internet plan (Gigabit Extra) have been changed on the Xfinity website to 200+ Mbps. It used to be a maximum advertised of around 35-40 Mbps.   I actually exceed the "typical download speeds" of the Gi

clarkma5
liked 's reply

10 months ago

No fix ... my appointment actually got canceled without warning.

clarkma5
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10 months ago

What is the email address for me to send a written complaint about customer service? I have been bounced around on the chat agent service, talked with multiple people on the "phone" customer service and no one can address my complaint.

clarkma5
replied to a comment on
clarkma5
's post

10 months ago

C

I want to disable advanced security, or at the very least verify that it's off because I cannot tell either way; the app is so unclear. I suspect it's on and do not want it that way, never asked for it to be, would've never wanted it to be... The instructions in this post https://forums.xfinity.com

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@XfinityMarcos​ Since you mentioned the website which I have not tried so far, I logged in through the website and got to this page, which I had already visited and read multiple times on my phone: https://www.xfinity.com/support/articles/using-xfin

clarkma5
replied to a comment on
clarkma5
's post

10 months ago

C

I want to disable advanced security, or at the very least verify that it's off because I cannot tell either way; the app is so unclear. I suspect it's on and do not want it that way, never asked for it to be, would've never wanted it to be... The instructions in this post https://forums.xfinity.com

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I am using the xfinity app because when I try to go into my gateway at 10.0.0.1 it redirects me there. As far as I knew it was the only way to perform this task. I should clarify, I want to make a port forward work and it is setup in the app and show

clarkma5
replied to a comment on 's post

10 months ago

I have been trying to set up port forwarding for months on the Xfinity Gateway. It has taken more than 40 hours of my personal time and multiple trips to the Xfinity store. There is no option to enable port forwarding using the admin tool, and in the app the ports show they have been added yet they

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@Again​ I just did, a second thread I will add because my first one regarding only the advanced security settings is also being ignored, and every user starting their own thread for the same problem that rather defeats the purpose of having a forum w

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