Xfinity Community Forum

Force Firmware Update for third party modem.

I have a third party modem. The current firmware is the most recent but I have reason to believe it has been compromised. I need xfinity to force the update push for the firmware. The staff says "We don't handle the firmware update for third party modems" but that is incorrect. How can I force xfini

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DOCSIS standards dictate that the service provider must distribute firmware updates to cable modem devices. The end-user cannot simply install an update like most other network-enabled devices. ARRIS develops the software update and makes it availab

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Force Firmware Update for third party modem.

I have a third party modem. The current firmware is the most recent but I have reason to believe it has been compromised. I need xfinity to force the update push for the firmware. The staff says "We don't handle the firmware update for third party modems" but that is incorrect. How can I force xfini

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